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Help Center

Everything you need to know, in plain English.

This Help Center is organized into five categories. If you can’t find what you’re looking for, email us at support@fivefire.app and we’ll get back to you within 1–2 business days.

Getting Started

What is EZPZCert?

EZPZCert is an AI-powered cert exam prep platform. Adaptive quizzes, score prediction, AI-written explanations, and a study plan that works backward from your exam date.

How do I create an account?

Head to ezpzcert.com and click “Get Started Free.” You’ll be asked for your email address, a password, and confirmation that you’re 18 or older. That’s it. No credit card is required to create an account — you only pay when you’re ready to unlock the full material.

Which subjects do you cover?

EZPZCert launches with NCA-AIIO at soft launch. NVIDIA and AWS cert tracks are on the roadmap. If you need a track that isn’t available yet, let us know at support@fivefire.app — we prioritize new tracks based on demand.

Is EZPZCert affiliated with NVIDIA?

No. EZPZCert is NOT affiliated with, endorsed by, or officially associated with NVIDIA Corporation.

NVIDIA and the names of NVIDIA certifications (including NCA-AIIO) are trademarks of NVIDIA Corporation, which was not involved in the production of EZPZCert and does not endorse EZPZCert. We build our content using publicly available exam objectives, but we are an independent study tool — not an official product.

Do I need to download an app?

Not right now. EZPZCert is a web app that works in any modern browser on desktop, tablet, or mobile. A dedicated mobile app is on our roadmap, but the web version is fully responsive and works great on phones. Just visit ezpzcert.com and log in — no download required.

Account & Billing

What do I get with EZPZCert?

One thing, and you get all of it: full access to the EZPZCert material for your certification track. Unlimited practice questions and exams, flashcards and cheatsheets, detailed analytics on your weakest domains, the full study plan with Readiness Score trajectory, and the 30-day Final Stretch.

There are no tiers, no daily limits, and no features held back behind a higher plan. Creating an account is free; buying unlocks the material.

How much does it cost?

$29, once. Not per month — once. There is no subscription and nothing renews.

We’re currently running promotional pricing at $14.99. Whatever price is shown at checkout is what you pay, and a later price change never affects a purchase you’ve already made.

Applicable sales tax is calculated and added at checkout. We accept all major credit and debit cards through Stripe.

How do I buy full access?

Sign in, then use the “Get full access” button on the pricing page or on any locked feature. Checkout runs through Stripe, and your access unlocks the moment the payment completes — no waiting, no activation step.

Is there a subscription to cancel?

No. EZPZCert is a one-time purchase, so there’s nothing recurring, no billing portal, and nothing to remember to cancel. Your card is charged once and never again unless you deliberately buy something else.

Can I get a refund?

Yes — 30-day money-back guarantee. Email support@fivefire.app from the address on your account within 30 days of your purchase and we’ll refund you in full. You don’t need to explain yourself.

A refund ends your access to the paid material. Your account, streak and study history stay exactly where they are, and you can buy again later if you change your mind.

After 30 days, purchases are non-refundable except where required by law. If you were charged in error or see a duplicate charge, email us regardless of the window and we’ll make it right.

Using EZPZCert

What's the Score Predictor? Is it accurate?

The Score Predictor estimates what you’d likely score on the real exam based on your recent performance on practice questions. It’s not a guarantee — think of it as a fitness tracker for your prep. The more you use EZPZCert, the more accurate your prediction becomes. You also get the detailed breakdown showing exactly which topics are dragging your score down.

What's Final Stretch?

Final Stretch is the last 30 days of your study plan, focused on your weakest domains, high-yield questions, and timed practice.

Turn it on a month before your exam date and it rebuilds your plan around what you’re weakest at.

Can I use EZPZCert offline?

Not yet. EZPZCert currently requires an internet connection because the adaptive quiz engine runs on our servers. Offline flashcard review is on our roadmap — stay tuned.

Privacy & Safety

How does EZPZCert protect my privacy?

We never sell your data, never run ads, and never profile you for anything outside the study experience. We apply our strictest privacy protections to every user by default, regardless of location. You can read our full commitments on our Trust page, or dig into the details in our Privacy Policy.

What data does EZPZCert collect about me?

Just what we need to make the product work: your email address and password for your account, a display name, your study progress and quiz results so we can personalize your experience, and your payment info (handled entirely by Stripe — we never see or store your card number). We don’t collect your location, browsing history outside EZPZCert, or anything else. See our Privacy Policy for the complete list.

How do I delete my account?

Go to Account Settings → Delete Account. Your account and all associated personal data will be permanently deleted within 30 days. There’s no subscription to cancel first — nothing recurring is ever charged. Note that deleting your account does not refund your purchase; if you’re within the 30-day guarantee window, request the refund before you delete. You’ll receive a confirmation email once the deletion is complete. This action can’t be undone, so make sure you’ve saved anything you want to keep.

Troubleshooting

I forgot my password. How do I reset it?

Click “Forgot password” on the login page, enter your email address, and we’ll send you a password reset link. The link is valid for 60 minutes. If you don’t receive the email within a few minutes, check your spam folder — and if it’s not there, email us at support@fivefire.app and we’ll help you regain access.

A practice question or answer looks wrong. How do I report it?

We appreciate the help! Click the feedback button on the question (look for the small flag icon) and tell us what’s wrong. Be specific: “The correct answer should be B, not C, because [reason]” is more useful than “this is wrong.” We review every report and fix confirmed errors within a few days.

My streak disappeared.

Streaks reset if you don’t complete at least one study action in a 24-hour window. If your streak broke unexpectedly and you’re sure you studied, email support@fivefire.app with the date and we’ll investigate.

📧Still Need Help?

If you can’t find your answer here, we’re happy to help:

  • •Email: support@fivefire.app — we respond within 1–2 business days
  • •Response times: refund and billing questions are prioritized in our response queue
  • •Bug reports or content errors: Use the in-app feedback button for fastest resolution